Level 2 in The Principles of Customer Service Training Course

Principles of Customer Service

More than 80% of business leaders in the UK believe customers are not only the biggest pressure point for businesses, but are also the most influential drivers of change. Effective customer service is crucial when developing a successful working business.

This qualification will enable you to gain knowledge and develop existing skills around this vital and engaging service. After successfully completing the course, you will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and increase opportunities. You can complete this course on our interactive online learning platform, EQUAL, where your knowledge will be assessed through a series of short answer questions with no examinations.

Principle of Customer Service Level 2 course content

This course is spilt into manageable units. These are:

  • Unit 1: Understanding the organisation In this unit, learners will look at the factors that can affect the organisation and customer service role. This unit also covers employee rights and responsibilities, organisational policies and procedures, career pathways in customer service and the support required.
  • Unit 2: Prepare to deliver excellent customer service This unit introduces customer needs, expectations and how to satisfy them. Learners will gain an awareness of procedures, practices, legislation and how to handle complaints.
  • Unit 3: Communication in the customer service role This unit explores handling customer service information and working in a team. It also provides an understanding of product promotion, information security, meeting the needs of a diverse range of customers and the evaluation of products and services.

Who is the Principles of Customer Service Level 2 course aimed at?

This NCFE nationally recognised training course is idea for those people looking to work or already working in retail or other customer facing buisnesses.

The course is aimed at anyone who has a reasonable standard of basic education is suitable for this course.The course learning resources are all written in simple everyday language with no jargon and all in a logical structure, making the information easy to process and understand.

What kind of Principles in Customer Service Level 2 courses are available?

This course run by The Skills Network is a paper-based course with some online elements.

Course Duration

The Principles of Customer Service Level 2 course runs for 10 - 16 weeks.

After completing the Principles of Customer Service Level 2 course

Graduates of this course will be able to add a nationally recognised business course to their CV. They will also be able to offer a more professional approach to their job and may be given added responsibilities by their employer.

Visit our training course directory and find out more details about enrolling onto the Prinicples of Customer Services Level 2 online courses available with leading fitness course providers.